Warranty
All products purchased at Agora-lighting.com are covered by a 24-month manufacturer's warranty.
If any damage to the packaging is found, the package should be opened in the presence of the courier. The courier is not obliged to wait for checking the contents of the package, in which case you have 3 days to report the damage to the transport company. The courier is obliged to return and draw up a damage report.
The prepared protocol should be sent immediately to us by e-mail to the following address: lamps@agora-lighting.com
Any damage to the contents of the package or discrepancies found after unpacking will be considered within a maximum period of 3 days from the date of delivery.
Returns
The return of products should be reported within 14 calendar days of receiving the shipment to the e-mail address: lamps@agora-lighting.com. For faster verification process please indicate in the email title wording "RETURN".
The return of the products takes place at the expense of the consumer (ordering party) within 14 calendar days from the moment of reporting the willingness to return. Products cannot be used and should be packed in original packaging.
Please complete the return form and place it in the shipment with the goods.
Address for returning products: Agora-Lighting, Wręczycka 152/154, 42-202 Częstochowa, Poland
We do not accept returns with cash-on-delivery.
Within 14 calendar days, we make a return transfer to the bank account provided in the withdrawal form.